Great services in the mechanical side and receptionist was fantastic but one guy in the sales staff spent the whole time using very crude language and swearing with no regard to my partner and I who were sitting waiting on our vehicle. This has let the garage down badly.
You get a good deal and always a friendly staff to help you what ever you want happy New year to all at Arnold Clark helensburgh yours Tommy.
Bought a vw polo from Ian at helensburgh Arnold Clark. Drove home and the car had a severe engine misfire the breaks were making a racket which I was advised will go away after driving a little while. The heating also didnt work and the belts are speaking. They got my car book in for 3 weeks later. Which I then told them I need the car and it needs looked at sooner they then got it booked in a week sooner. I dropped my car in on the Saturday (at Arnold Clark Edinburgh) to get diagnosed then take home as I had my blackbox fitting on monday and get the car repaired later in the week. Arnold Clark said I they will keep the car as it is dangerous to drive and can cause serious damage to the engine. This caused the blackbox company to cancel on me as they said they cannot go to the garage as it is too far away. I ended up paying rebooking for this which I shouldn't have got in the first place as the car should've been working as they checked it before I bought it. Arnold Clark fixed the problems with the car however the belts are still squeaking and the have refused to reimburse me for the blackbox fee I had to pay which was caused by them selling me a dodgy car.Overall Ian tried his best to help, but his manager Bobby refused to reimburse me.EDIT: Ian got back to me today letting me know that the payment has been sent out. Thanks to Ian I have been reimbursed. Keep up the great service Ian
Dealt with a guy called Ian, he was great throughout the whole process and would recommend anyone to get a car with Arnold Clark, Helensburgh. He definitely put the customer first and went out his way to ensure we where satisfied with everything.
Recently bought a car from Bobby and I couldn't be happier with it, it is in immaculate condition and ideal for the amount of miles I do, it's perfect. The whole process was a quick and easy and excellent customer service. Very happy and love my new wheels, thanks again! :)
Arnold Clark Helensburgh Volkswagen is a UK Car Dealer based in Helensburgh, Scotland. Arnold Clark Helensburgh Volkswagen is located at 15-29 E Clyde St, Helensburgh G84 7NY, UK.
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